Complaints page

Do you have a complaint about Goed toetuigd?

How annoying that you have a complaint about Goed Toegerust. Of course we also try to do everything right and satisfy everyone. Unfortunately that is not always possible and we understand that. If you have a complaint about Goed Toegerust, we will always do everything we can to help you. If your complaint is justified and can reasonably be resolved, we will be happy to do so! We therefore always advise you to contact us first and to talk to us together to look for a solution.

Can't we work this out together?

It can always happen that something does not go exactly as planned. We advise you to first make complaints known to us by sending an email to legal@goedtoegerust.nl

As of 15 February 2016, consumers in the EU can also file complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.